1. Scope
This policy applies to all professional services engagements provided by TYAGI ENTERPRISES ("Tyagi").
2. Assessment window
Within 7 days of a milestone delivery, you may request a review if outcomes do not match the signed scope. Tyagi will assess and propose corrective actions. Refunds are considered only when corrective actions cannot reasonably resolve the issue.
3. Non‑refundable items
- Third‑party licenses, cloud fees, domain and hosting charges.
- Change requests outside the agreed scope.
- Work already accepted or delivered to production as per acceptance criteria.
4. How to request
Email contact@tyagienterprises.shop with your project reference, reasons, and supporting evidence. We aim to respond within 5 business days.
5. Timelines
Approved refunds are processed within 10–15 business days to the original payment method, subject to banking timelines.
6. Cancellation
For time-and-materials engagements, either party may cancel with 14 days’ written notice. Fixed‑scope projects may be cancelled as per the contract; delivered work will be invoiced proportionally.
7. Contact
TYAGI ENTERPRISES, 257 Room no.106 ist floor Shopping Centre, Kota, Rajasthan 324007 • +91 77700 06254